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Network & Computer Services

Better Teaching, Learning and Collaboration (TLC) Through Technology

Students working at desktop computers

Mission Statement

"Better Teaching, Learning and Collaboration (TLC) Through Technology"

Service Goals

  • To advance and support the educational goals of the District by providing a technology rich, integrated environment for all learners.
  • To facilitate and support anywhere, anytime learning for all through personal access appliances, enhanced communication tools and integrated data systems.
  • To improve and support communication among and between all community stakeholders including administrators, staff, teachers, students and parents.
  • To facilitate and support just-in-time data-driven decision processes through integrated information systems with meaningful, intuitive and consistent tools.

The Network & Computer Services (NCS) department is responsible for the development, operation and maintenance of all information and communication technology systems used throughout the District.  These functions include infrastructure management, voice communications, data communications, video communications, data integrity and security.


Microsoft's Software Assurance Home Use Program (HUP)

District employees are eligible to participate in Microsoft's Software Assurance Home Use Program (HUP.)

This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer.

Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office 365) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office 365) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.

To acquire your copy of Office 365, log in to your HLPUSD account (at https://portal.office.com.) After logging in, click on the "Install Office apps" button in the upper right hand corner and follow the directions for installing the software onto your computer.

Projects with Technology
  • Code To The Future (CTTF): 320 Dell Chromebooks touchscreen, Classlink Single Sign One, ScratchJr programming
  • STEAM Carts: 6th grade self contained classrooms (2014-2015)
  • English Language Arts (ELA) 2-1 Classrooms (2016-2017):  TK-2 Package (195 classrooms) - 4 Dell All in One 3240 desktops, 6 Dell Venue 10 class tablets, 4 Dell 3160 laptops with touchscreen, cabinet), Grade 3-5 Package (254 classrooms, 20 Dell 3160 laptops with touchscreen, Lightspeed cabinet),  Special Education classrooms as per Special Education.
  • District wireless network upgrade: 802.11AC wireless access points and 10Gb network switches under E-rate 2016-2017
  • SBAC I Computer Desktop Labs (2014-2015) - 36 schools, 39 desktops, printer; 2 schools with 48 PC labs
  • SBAC II Computer Desktop Labs (2015-2016) -36 schools, 39 desktops, printer; 2 schools with 48 PC labs
  • 21st Century Classrooms: Bond Project Pilot - 10 classrooms (2016-2017)
  • Measure BB Bond - 21st Century Classrooms and Infrastructure
  • KACE Device Management (2016-2017):   KACE is a system that allows NCS to push software installs to computers, saving time so techs do not have to visit every computer.  You may see a dialog box appear that says “HLPUSD NCS Department: Important Security Patches waiting to be performed. Press OK to continue.” If the user accepts, the task will begin. If the user is busy they can tell the task to snooze for 30 minutes. Snoozing can be selected up to 4 times and then the task will execute anyway. When the task completes the user will get another message stating “IMPORTANT Reboot required to complete the patching process. This Machine may be in an unstable mode.” You can agree to the reboot or snooze. If they snooze they will be prompted again in 2 hrs. After 5 snoozes (10 hour work days) the computer will force the reboot
  • Dell EMC VX Rail Turnkey hyper-converged VMware virtualization appliance (2017-2018)
Technology Information

Teacher desktop computers we recommend for surplus are Dell 755 models or older. Teacher laptop computers we recommend for surplus are Dell Latitude D830 (2007) models or older.  If one of these models (Dell 745, Dell Latitude D830 or older) require more than an hour of service (for repair or software-hardware upgrade) or comparable value in parts, that computer is Beyond Economical Repair (BER) and should go to surplus.  As computers age, the likelihood of parts failing and need for service increases.  The point where service to a computer (technician time, replacement parts) exceeds the value of the computer is when a computer should be replaced. 

 

 

Network and Computer Services (NCS)

15959 E. Gale Ave., City Of Industry, CA 91745

Dr. Thomas Tan, Director

Help Desk: x1111

 Tel: 626-934-4800

 Fax: 626-330-4579